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Rt. Hon. Sir Alan Beith MPLiberal Democrat Member of Parliament for Berwick Upon TweedWorking for you and the Berwick upon Tweed Constituency all year roundin Northumberland and in Westminster |
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We are currently recruiting for a Caseworker, based in the constituency Office in Alnwick. You can find details on the Working for an MP website at: http://www.w4mpjobs.org/JobDetails.aspx?jobid=34535
CASEWORKER:
Job description:
- Based in constituency office, 54 Bondgate Within, Alnwick.
- Salary: £16-18,000 pa plus pension, salary level dependent on experience.
- Full time: 0900-1700 with an hour unpaid for lunch, Mon-Fri.
- Leave: 25 days' annual leave plus public holidays.
Key tasks
- Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
- Provide information, advice and support for individuals on a range of financial, health, housing and other issues.
- Liaise with the appropriate Government agencies, the voluntary sector and others to resolve matters for constituents
- Draft correspondence.
- Maintain and update contact database.
- Organise and publicise Member's surgeries.
Key responsibilities
- Deal with daily queries from members of the public on the phone or in person, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries.
- Gather relevant information from constituents in order to progress or close the case.
- Manage own caseload and progress of casework, ensuring all cases are logged and updated on the contact database with any actions taken and outstanding queries are followed up, with urgent cases reported to the Member.
- Draft responses or respond to constituents on any issues raised on behalf of the Member.
- Organise and publicise the Member's surgeries.
- Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
- Ensure cases are dealt with in a sensitive and confidential manner.
- Analyse patterns of enquiries and produce reports.
- Ensure records of contact with constituents are kept, with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all times.
- Undertake general administrative/secretarial tasks to contribute to the running of the Constituency Office and support other staff.
- Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts.
- Competent use of IT including Microsoft Office package, database (training given), email and internet to: draft correspondence and reports; set up and maintain spreadsheets and undertake research
- Undertake training as required.
- Any other duties related to the post and appropriate to the pay band as directed and agreed by the Member
Person specification:
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Specification (E = essential; D = desirable) |
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Experience |
Experience of working with members of the public on a face-to-face basis (E) Experience of working in an advisory or complaints role (E) Experience of dealing with public bodies (E) Experience of administrative work (E) |
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Aptitude and skills |
Excellent face to face communication skills with the ability to deal calmly and supportively with constituents (E) Excellent verbal communication and listening skills with the ability to deal with constituents' queries by phone (E) Excellent written communication skills with the ability to identify and employ appropriate writing styles for different forms of communication ie letters, reports, briefings (E) Ability to work calmly and produce accurate work to tight deadlines under pressure, managing competing priorities (E) Research skills using online and other sources (D) Competent use of Microsoft Office package, particularly Outlook, Word and Excel, and internet browsers, and ability to manage database (E) Ability to develop further IT skills eg database, website (D) |
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Personal qualities |
Motivated and capable of working independently and on own initiative (E) Efficient and well-organised and a good time-manager (E) Ability to manage relationships with tact and diplomacy (E) Sympathetic to the aims of the Liberal Democrats (E) |
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Knowledge |
Interested in politics (D) Knowledge of constituency and local issues (E) Awareness of Liberal Democrats' values and key policies (D) |
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Education, qualifications and training |
No specific formal qualifications required but the successful candidate will need a good standard of English (spelling, grammar) and maths. |
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Other |
Willingness to undertake staff training and development as required (E) |
We also offer work experience opportunities and if you are interested in working with us for one or two weeks in our Constituency Office please contact Clare Mills by email on millsc@parliament.uk
Volunteers are always welcome and if you would like to help Alan and the Lib Dem team please email millsc@parliament.uk
Thank you!
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